Legal notice

Last updated: 29 August 2026

1. Website operator

This website, parakeetrail.com, and the Parakeet Rail online store are operated by ΚΑΠΑΣΑΚΑΛΙΔΗΣ Π - ΜΟΥΝΤΖΟΥΡΗΣ Χ Ο.Ε., a Greek general partnership (O.E.) trading as Parakeet Rail.

  • Registered office: 28is Oktovriou 128, Athina 112 57, Greece
  • Greek Tax Identification Number: 802113317
  • VAT identification number: EL802113317
  • General Commercial Registry (G.E.MI.) number: 170207203000

2. Contact

3. Alternative dispute resolution for consumers

If you have a complaint concerning an order or our services, please contact us first using the details above so that we can attempt to resolve the matter directly.

For eligible domestic consumer disputes involving a trader established in Greece, consumers may contact the Hellenic Consumer Ombudsman, an independent authority providing out-of-court dispute resolution services: www.synigoroskatanaloti.gr.

For eligible cross-border consumer disputes, consumers may contact the European Consumer Centre Greece: www.eccgreece.gr.

Parakeet Rail is not legally obliged to participate in proceedings before any particular alternative dispute resolution entity and does not make a general advance commitment to do so. This does not limit any obligation to cooperate where such cooperation is required by applicable law.

4. Data protection

For information about how we process personal data and how you may exercise your data protection rights, please see our Privacy Policy.

The competent supervisory authority in Greece is the Hellenic Data Protection Authority, 1–3 Kifisias Avenue, 115 23 Athens, Greece: www.dpa.gr.

5. Consumer withdrawal and returns

Information about the statutory right of withdrawal, return conditions, applicable exceptions and the procedure for submitting a withdrawal or return request is provided in our Refund Policy.