Refund policy

Last updated: 29 August 2026

This policy applies to consumer purchases made through the Parakeet Rail online store. It does not limit any mandatory rights available under Greek or European Union consumer law.

14-Day Right of Withdrawal

You have the right to withdraw from your online purchase without providing a reason and without paying a penalty.

You may exercise this right at any time before delivery and for 14 calendar days after you, or a third party designated by you other than the carrier, receive the goods.

If multiple items from the same order are delivered separately, the withdrawal period begins when the last item is received. If the deadline falls on a weekend or public holiday, it is extended to the next business day.

How to Request a Return or Cancellation

You can exercise your right of withdrawal by:

Using the return or cancellation function available through your customer account at account.parakeetrail.com; or
Emailing info@parakeetrail.com with a clear statement that you wish to withdraw from your purchase.

Please include your name, order number and the items concerned. You are not required to provide a reason.

If the order has not yet been dispatched, we will cancel it and process the applicable refund. If it has already been dispatched, it will be handled as a return.

After notifying us, you must send the goods back without undue delay and no later than 14 calendar days from the date of your withdrawal notice. We will provide the appropriate return instructions and confirm receipt of your request by email.

Return Condition

You may inspect and try on an item in the same way that you reasonably would in a physical store.

You are responsible only for any reduction in value caused by handling beyond what is necessary to establish the item’s nature, characteristics and fit.

For a full refund, items should be returned clean and with all included parts, accessories and tags. Original packaging should be included where reasonably possible. Missing packaging or tags does not automatically remove your statutory right of withdrawal, but a deduction may apply if the item’s value has been reduced by unnecessary handling, wear, washing, damage or use.

Return Shipping and Labels

For a return caused by a change of mind or another exercise of the 14-day right of withdrawal, you are responsible for the direct cost of returning the goods.

We do not guarantee that a prepaid return label will always be available. Depending on the destination and carrier:

We may provide a return label and instructions; or
You may need to arrange the return shipment yourself.

If a paid return label is available, its cost will be communicated before use. We recommend using a tracked shipping method and retaining proof of dispatch until the return has been completed.

We do not charge a restocking or administration fee.

Refunds and Original Delivery Costs

When you validly exercise your right of withdrawal, we will refund:

The amount paid for the returned goods; and
The cost of the least expensive standard delivery method offered for the order.

If you selected a more expensive delivery method, we are not required to refund the additional amount above the cost of the least expensive standard option.

Refunds are issued using the same payment method used for the original transaction, unless you expressly agree otherwise. No refund fee will be charged.

We will process the refund without undue delay and no later than 14 days after receiving your withdrawal notice. We may withhold the refund until we receive the returned goods or reliable evidence that they have been sent, whichever occurs first.

Your bank or payment provider might require additional time to display the refund after it has been issued.

Failed or Uncollected Deliveries

Failure to collect a parcel from a locker or complete a home delivery does not automatically constitute a withdrawal from the purchase. Please contact us if you want to cancel the order or request another delivery.

If a parcel is returned because it was not collected, the delivery details were incorrect or incomplete, or the recipient could not be contacted, you may choose between:

Reshipping the order after paying the new shipping charge; or
Receiving a refund for the returned goods, less only the direct shipping costs actually incurred for the unsuccessful outbound and return transportation, where permitted by applicable law.

If you expressly exercise your statutory right of withdrawal, the statutory refund rules described in this policy take precedence.

If the failed delivery was caused by Parakeet Rail or the carrier, you may choose between reshipment at no cost or a full refund, without any shipping deduction.

Returns From Greece, Cyprus and Other EU Countries

The same 14-day right of withdrawal applies to eligible consumer orders from Greece, Cyprus and all other European Union destinations served by our store.

Unless we provide different instructions for a specific return, goods should be sent to:

Parakeet Rail
28is Oktovriou 128, Athina 112 57, Greece

For ordinary change-of-mind returns, the customer is responsible for arranging and paying for the return shipment unless Parakeet Rail expressly agrees otherwise.

We do not charge an additional cross-border, processing or administration fee for returns from another EU country.

Sale and Discounted Items

Sale and discounted items have the same statutory 14-day right of withdrawal as full-price items. An item is not considered final sale merely because its price has been reduced.

The right of withdrawal may be excluded only where a specific legal exception applies, such as:

Goods made to the customer’s specifications or clearly personalised; or
Sealed goods that are not suitable for return for health or hygiene reasons after the seal has been removed.

Any applicable exception will be clearly identified before purchase.

Sale items also retain their legal conformity rights. If an item was discounted because of a specific defect that was clearly disclosed before purchase, a claim cannot normally be based solely on that disclosed defect. Other statutory rights remain unaffected.

Incorrect, Damaged or Defective Items

Returns involving an incorrect, damaged, defective or otherwise non-conforming item are handled separately from change-of-mind returns.

Please contact us as soon as reasonably possible at info@parakeetrail.com, including your order number and, where useful, photographs of the issue.

Where the item is incorrect, damaged in transit or legally non-conforming:

Parakeet Rail will cover the reasonable return and replacement shipping costs.
You will not be charged a return-label, restocking or administration fee.
We will provide repair or replacement without charge where appropriate.
Where repair or replacement is impossible, disproportionate, excessively delayed or would cause significant inconvenience, the applicable remedy may be a price reduction or refund.

These rights are separate from the 14-day withdrawal period. Eligible goods are covered by the applicable legal guarantee of conformity, including the minimum two-year protection provided under EU consumer law.

Exchanges

We do not currently process direct exchanges. If you would like a different size, colour or product, you may return the original item under this policy and place a new order.

This does not affect the remedies available for an incorrect, damaged or defective item.

Optional Model Withdrawal Form

You may use the following wording, although its use is not mandatory:

To Parakeet Rail, 28is Oktovriou 128, Athina 112 57, Greece — info@parakeetrail.com

I hereby give notice that I withdraw from my contract of sale for the following goods:

Order number:
Goods:
Ordered on / received on:
Customer name:
Customer address:
Date:
Signature, only if submitted on paper: