Shipping policy

Last updated: 29 August 2026

Parakeet Rail ships orders from Greece to supported destinations within the European Union. The shipping methods, costs and estimated delivery times available for each order are displayed at checkout before payment.

Order Processing

Orders are normally processed and handed over to the carrier within 1–3 business days after payment confirmation.

Business days are Monday to Friday, excluding public holidays. Orders placed during weekends or public holidays begin processing on the next business day.

Processing time is separate from the carrier’s transit time shown below. If an exceptional issue causes a significant processing delay, we will contact you using the details provided with your order.

Shipping Destinations

We currently ship to all European Union member states.

The exact shipping methods available depend on the destination. We do not currently ship to destinations outside the European Union.

Shipping Costs and Transit Times

All shipping costs are displayed in euros. Transit time begins after the order has been processed and collected by the carrier.

Destination	Shipping method	Shipping cost	Estimated transit time
Greece	BOX NOW Locker	€1 for orders below €50; free for orders of €50 or more	1–2 business days
Greece	ACS Home Delivery	€3 for orders below €50; free for orders of €50 or more	1–5 business days
Cyprus	BOX NOW Locker	€5	1–2 business days
Cyprus	ACS Home Delivery	€10	3–5 business days
Bulgaria	BOX NOW Locker	€7	3–5 business days
Bulgaria	Standard Delivery	€12	3–5 business days
Croatia	BOX NOW Locker	€12	3–5 business days
Croatia	Standard Delivery	€12	3–5 business days
Malta and Slovenia	Standard Delivery	€12	3–5 business days
Austria, Belgium, Czechia, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, Romania, Slovakia, Spain and Sweden	Standard Home Delivery	€15	5–8 business days

The total estimated delivery time is the 1–3 business day processing period plus the applicable carrier transit time.

Delivery estimates are not guaranteed delivery dates. Weekends, public holidays, severe weather, unusually high carrier volumes and other exceptional circumstances may extend delivery times.

The exact shipping method and charge applicable to your address and order value will always be displayed at checkout before you place the order.

Tracking and Delivery Notifications

When your order is dispatched, you will receive a shipping confirmation and, where available, tracking information or locker collection instructions.

Please ensure that your email address, telephone number and delivery details are complete and accurate so that we or the carrier can contact you about the delivery.

BOX NOW Locker Deliveries

When BOX NOW Locker delivery is available, you can select it during checkout. Collection details and the applicable collection deadline will be provided through the carrier’s notification.

You are responsible for collecting the parcel within the period stated in that notification. If the parcel is not collected before the deadline, it may be returned to us.

Address Accuracy and Order Changes

Please review your shipping address and contact details carefully before placing your order.

If you need to make a change, contact us as soon as possible at info@parakeetrail.com. We will try to accommodate the request, but we cannot guarantee address changes or cancellations after an order has been dispatched.

Additional shipping costs caused by an incorrect or incomplete address may be charged before the order is sent again. You will not be charged if the delivery problem was caused by an error on our part.

Delayed, Lost or Damaged Shipments

If the maximum estimated delivery time has passed, please contact us with your order number so that we can investigate the shipment with the carrier.

Parakeet Rail remains responsible for the goods until they are delivered to you or to a person designated by you, in accordance with applicable consumer law.

If a shipment is confirmed as lost or damaged in transit, we will provide the appropriate replacement or refund without charging additional shipping costs. This does not affect your statutory consumer rights.

Failed or Uncollected Deliveries

A parcel may be returned to us if:

The delivery address is incorrect or incomplete.
Delivery cannot be completed after the carrier’s applicable attempts.
The recipient cannot be contacted.
A BOX NOW parcel is not collected within the stated collection period.

After the returned parcel has been received by us, you may choose between:

Having the order shipped again after paying the new shipping charge; or
Receiving a refund for the returned goods, less only the shipping costs actually incurred for the unsuccessful outbound and return transportation, where permitted by applicable law.

We do not charge an additional administration or handling penalty.

If the failed delivery or return was caused by an error made by Parakeet Rail or the carrier, no additional shipping charge will apply. You may choose between reshipment at no cost or a full refund.

This section does not limit any statutory cancellation, withdrawal or refund rights available to you.